Frequently Asked Questions

Shipping Information

How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for 2-3 day delivery.

Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 10-15 business days.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

What are the shipping costs?
Shipping costs are calculated at checkout based on your location and selected shipping method.

 

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.

How do I start a return?
Contact our customer service team at recover@afterslide.com with your order number to initiate a return. We'll provide you with a return shipping label and instructions.

Can I exchange an item?
Yes! We're happy to exchange items for a different size. Contact us at recover@afterslide.com to arrange an exchange.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.

 

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for a fast and secure checkout experience.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order is processed, we may not be able to make changes.

Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We never store your credit card details.

 

Product Information

How do I choose the right size?
Please refer to our size guide available on each product page. If you're between sizes, we recommend sizing up.

Are your products authentic?
Yes, all products sold on our store are 100% authentic and sourced directly from authorized suppliers.

 

Customer Support

How can I contact customer service?
You can reach us via email at recover@afterslide.com with any questions.